FAQs.
Last Updated: [28th April 2025]
Welcome to The Authority Shop FAQS page! Here, you'll find answers to the most common questions about our products, ordering process, and more. If you need further assistance, don’t hesitate to reach out to us at hello@theauthorityshop.com.
General Information
What is The Authority Shop?
The Authority Shop is an online store offering a range of high-quality, print-on-demand products. Our designs are crafted with care and printed on-demand through our partner, Printful, which fulfils orders globally.
Where is The Authority Shop located?
We operate online, and our products are fulfilled from various locations worldwide. This ensures fast and efficient shipping, no matter where you're located.
Orders & Shipping
How long will it take to get my order?
Once your order is placed, it typically takes 3–7 days to fulfil. Shipping times depend on your location:
USA: 3–4 business days
Europe: 6–8 business days
Australia: 2–14 business days
Japan: 4–8 business days
International: 10–20 business days
How can I track my order?
Once your order ships, we'll send you a tracking link via email. You can use this to monitor the progress of your order. If you have any questions, feel free to contact us at hello@theauthorityshop.com.
Where do you ship to?
We offer worldwide shipping! Whether you're in the USA, Europe, or elsewhere, we'll get your order to you.
Returns & Exchanges
Can I return my order?
Due to the custom nature of print-on-demand products, we only accept returns for damaged or incorrect items. If you received an item that's damaged or not what you ordered, please email us at hello@theauthorityshop.com within 7 days of receiving it, including photos of the damage or error.
Can I exchange my order for a different size or colour?
We currently don't offer exchanges. To ensure the right fit, please refer to the size charts on each product's description page.
What if my item is damaged or incorrect?
We're sorry to hear that! If you received a damaged or incorrect item, please contact us at hello@theauthorityshop.com within 7 days of receiving your order. Include your order number and photos of the item, and we'll arrange a replacement or refund for you.
Product Information
How are your products made?
Our products are created on demand through our print-on-demand partner, Printful. Once you place an order, the item is custom-printed and then shipped from the nearest fulfilment centre based on your location.
What is print-on-demand?
Print-on-demand (POD) is a process where products are only printed when an order is made. This eliminates the need for stock inventory and allows us to offer unique, custom-designed products without excess waste.
How can I make sure I order the correct size?
Each product has a detailed sizing chart available in the product description section. Please refer to it before making your purchase. If you're still unsure, feel free to contact us with any questions!
Customs & Taxes
Will I be charged customs or taxes?
Customs duties and taxes may apply to international orders, and these charges are determined by your local customs office. These fees are beyond our control, so we recommend contacting your local customs office for more information.
Other Questions
Can I change or cancel my order?
Once an order is placed, we begin processing it right away, so we may not be able to make changes or cancellations. However, if you need to make adjustments, please reach out to us at hello@theauthorityshop.com as soon as possible, and we'll try to accommodate your request.
What if my package is lost or delayed?
If your package is delayed or lost, please first check with your local post office or courier. If the issue persists, contact us at hello@theauthorityshop.com, and we'll assist you in tracking down your order.
We hope this page answers your questions! If not, feel free to get in touch with us via email at hello@theauthorityshop.com, and we'll be happy to help.